You are here:Home > Returns

Complete Mobile Home Supply Return Policy/Disclaimer


Please Read:

CompleteMH stands behind each product that we sell. If you encounter any problems with the merchandise in your order, follow the instructions below for the quickest resolution as we strive for your total satisfaction.

Returns
  • Contact CompleteMH for a Return Merchandise Authorization (RMA) form. Items shipped without an issued RMA number will not be accepted at delivery and credit will not be issued. Include your RMA number on the label of any return shipment.
  • All items being returned must be in new condition in their original packaging to be considered for a refund.
  • Shipping costs both ways are the responsibility of the customer. Any items ordered under promotional shipping rates will incur actual shipping rates in the event of a return.
  • Electrical items are not returnable.
  • Special orders, products cut to size, items described as pre-cut, items without original packaging, or any product described as non-returnable will not be eligible for a refund.
  • Returns must be received at our warehouse within 30 days of original delivery date. No items will be considered for a refund beyond 30 days of receipt.
  • All returns will be charged a 20% restocking fee.


Doors/combo doors

All doors are considered special order. All sales are final no returns, refunds, or exceptions.
Doors can take up to 3-6 weeks to ship depending upon availability.


Steps/Large Items

Steps and large items such as (doors, windows, shutters, set up material, etc) may also take up to 3 weeks to ship depending on availability.




Damage

Any product damaged during shipment should not be accepted at delivery. Refuse shipment on any item visibly damaged beyond your acceptability. Should you decide to keep a damaged product, document the damage in detail on the bill of lading before signing any paperwork.  All damage must be noted on Bill of lading all materials should be opened and inspected upon delivery. For any reason a driver states you can not inspect your order demand to speak with his/her supervisor. Your signature on the Bill of Lading releases Complete Mobile Home Supply Inc. and the freight carrier from any liability and compensation on your order.


Cancellation

After an order has been placed but before it has shipped, the order can be canceled with a 5% cancellation fee. Once your items are on the road, cancellation is subject to the restocking fee and shipping charges in both directions. 


Defects

Defective products will be replaced or repaired according to the terms of the original manufacturer's warranty.


Custom links/Orders

When requesting an order please read the description on the page before you purchase your order. We here at Complete Mobile Home Supply offer custom links/specialized orders to all our customers to meet their individual needs. If you purchase an order that is created for another customer you will be subject to price differences in materials and shipping.